Support Center

Need help with your reset, have questions about model compatibility or didn't receive the access email? We are here to help you quickly.

Contact us via WhatsApp

Our support is 100% via WhatsApp, provided by technicians who understand the day-to-day operations. The average response time is less than 10 minutes during business hours.

Email Support

Business Hours

Monday to Friday: 08:30 to 18:00
Saturday: 09:00 to 13:00

Useful Tips

Always check if the printer is not paused in the Windows print queue before attempting the reset.
Temporarily disable the antivirus if the application installer is blocked.
The reset only works if the error is effectively "waste ink pad full" (lights flashing alternately).